Exchange, return or defect claim
If you need a different size, want to return the goods or file a defect claim, this simple guide will help you complete the process.
Deadlines for submitting requests:
- Standard exchange – Approximately 14 days after order delivery.
- Extended exchange – either 40 days after delivery or after Christmas (until January 10) if you purchased the Extended exchange option with the goods.
- Product claim – 2 years from receiving the goods.
1. Find your order
There are several ways to find the goods you have purchased or received from us.
